(Enlist
external agencies/authorities that you are required to deal with while
discharging your duty)
Retailers � Business
Development/ Sales Head, Store Managers
Outsourced Agencies
Local municipal
authorities/ government and other regulatory bodies
Minimum Qualification
(i.e
education, training etc.)
Graduate, MBA
Minimum Experience
10 to 12years of retail industry experience in Operations
Special Skills/Attributes
(required
for performing the job effectively)
Sound Knowledge
of Mall Management practices
Principles of
building and maintaining retailer / customer relationship
Knowledge of
business planning and budgeting
Should possess
valuable decision making and leadership skills
Overall Purpose/Objective
Of the job
Responsible for the overall operations and
maintenance of the property in order to provide customers with a comfortable
workplace and quality services and retailers with adequate facilities/
support leading to customer
satisfaction and enhanced consumption
Key Responsibilities
(List
major responsibilities, that you have,
to achieve the key objectives)
Develop and
deploy the mall management strategy and implement policies and processes
related to parking, house-keeping, horticulture, pest control and fa�ade
cleaning across all the malls and common area in coordination with Centre
Director
Prepare an
overall budget for the Operations department incorporating operations,
security and engineering expenses
after reviewing the annual/quarterly
Ensure adherence
to the budget assigned for the various activities/ areas of operations (such
as Enginnering,Parking, House-keeping etc.)
Develop and
maintain valuable working relationships with all retailers by interacting with
them on a regular basis and resolve their issues
Monitor the completion of leasing administration process by the
retailer, provide with Occupant
📌 Assistant General Manager Operations Ahmedabad (India)
🏢 Phoenix Mills
📍 India
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