Job DescriptionLocation: Kolkata
NMode: Work from Office
NCTC: 3,50,000 - 4,00,000
NKey Responsibilities
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Lead, manage, and monitor the day-to-day performance of the telecalling team. N
Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. N
Monitor calls, follow-ups, conversions, registrations, and overall team productivity. N
Conduct regular call audits and provide feedback/coaching to improve call quality. N
Train recent team members on calling processes, scripts, CRM usage, and communication standards. N
Handle escalations and support the team in resolving customer/doctor queries. N
Prepare and maintain daily/weekly MIS and performance reports. N

nRequired Experience
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2–5 years of experience in telecalling/team handling,



preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes. N
Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. N
Prior experience managing a team of telecalling is mandatory. N

nKey Skills
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Bilingual communicationskills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) N
Excellent verbal communication and interpersonal skills. N
Target-oriented and result-driven approach. N
Positive convincing, negotiation, and objection-handling skills. N

📌 Team Lead Outbound Calling Secunderabad
🏢 CLIRNET
📍 Secunderabad