The Retail Jeweller Magazine is India's leading B2B jewellery media platform, connecting the jewellery industry through publications, conferences, awards, and networking events. Known as India s favorite business magazine and tabloid of jeweler retailers, the magazine is read in across 603 cities and towns of India. The company also organizes the - Retail Jeweller India Awards, India s most prestigious and elite event for jeweler retailers.
Job Overview:
Role: Telecaller Executive
Key Responsibilities:
Manage inbound and outbound client communication through calls, emails, and follow-ups.
Build and maintain strong relationships with existing and prospective clients.
Handle customer queries, complaints, and grievances in a skilled and timely manner.
Manage client escalations by coordinating with internal departments to ensure prompt resolution.
Maintain accurate client records, follow-up activities, and MIS reports using MS Excel.
Coordinate with internal teams to ensure seamless client support and service delivery.
Deliver an exceptional customer experience by providing timely and effective assistance.
Qualifications:
Mcom/MBA/PGDM is an added advantage.
Required Skills:
Excellent verbal and written communication skills in English.
Robust interpersonal and relationship management skills.
Positive customer handling and problem-solving abilities.
Proficiency in MS Excel and MS Office.
Location: Head Office – Kurla West, Mumbai
If you thrive on building meaningful relationships, uncovering opportunities, and making an impact in the dynamic world of B2B media and events — we’d love to hear from you.
Join The Retail Jeweller — and help shape the future of India’s Gems & Jewellery industry.
📌 Tele Caller Executive Mumbai (India)
🏢 Retail Jeweller India
📍 India
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