Job DescriptionWe are hiring a Senior Ticketing Executive / Ticketing Head with solid hands-on experience in international air ticketing.
NThis role requires deep expertise in Amadeus, excellent handling of reissues, refunds, and the ability to work calmly under pressure.
NThis is not an airline BPO or call-center role.
NKey Responsibilities
nHandle international air ticketing end-to-end on Amadeus
NManage reissues, cancellations, refunds, and urgent fare changes
NWork with consolidators, NDC platforms, and portal-based issuance
NQueue PNRs and coordinatemultiple files efficiently
NManage group bookings andspecial fare cases
NHandle high volumes whilemaintaining accuracy
NTake complete ownership of ticketing operations
NGuide junior team memberswhen required
NMandatory Requirements
N
n
2–7+ years of travel agency ticketing experience N
Very robust Amadeus knowledge N
International ticketingexperience (mandatory) N
Comfortable with reissues, refunds & pressure situations N
Experience with consolidators / NDC portals N
Solid Ownership mindset & accountability N
nGood to Have
nGroup booking coordination experience
NExperience mentoring or guiding juniors
NProfiles We Will NOT Consider
NAirline BPO / call-centerbackgrounds
NLess than 2 years of agency ticketing experience
NOnly domestic ticketing profiles
NFrequent job changes
nDiscomfort with reissues, refunds or pressure