Job
Title :

SSM
Sr. Analyst

Qualification
:

Any
Graduate – Commerce
Background

Experience
:

Fresher

Must
Have Skills :
End
to End experience into Property and casualty
Experience
into policy life cycle

Positive
to Have Skills :
Solid
understanding of P&C; insurance products, claims cycle, and
customer servicing models.
Solid
analytical, problem-solving, and organizational skills.
Excellent
communication and interpersonal skills for cross-functional
collaboration.

Roles
and Responsibilities :

Operational
Support & Analysis:
Analyze
service support functions including call center operations,
claims support, and policy administration.
Track
performance metrics such as First Call Resolution (FCR), Average
Handle Time (AHT), and SLA adherence across service teams.

P&C;
Insurance Domain Expertise:
Apply
deep knowledge of P&C; insurance processes—especially
claims, underwriting, and customer servicing—to interpret
performance trends and recommend enhancements.
Support




compliance with regulatory standards and internal insurance
servicing guidelines.

Process
Improvement & Optimization:
Identify
and implement opportunities to streamline workflows, reduce
service friction, and improve customer satisfaction (CSAT, NPS).
Conduct
root cause analysis on service issues and coordinate corrective
actions with stakeholders.

Stakeholder
Collaboration:
Partner
with operations, claims, underwriting, and IT teams to enhance
service delivery and support systems integration efforts.
Act
as a bridge between business users and technical teams to
translate service needs into functional requirements.

Location
:

Bangalore

CTC
Range :

3.75

Notice
period :

Immediate

Shift
Timings :

US
Shift

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Permanent

Note
:

NA

📌 Ssm Fresher Bengaluru
🏢 Black and white
📍 Bengaluru