Job DescriptionAbout Department:
NHelpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
NPosition Purpose:
NHandle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.
NPreferred Functional Knowledge:
N
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Indian Payroll Knowledge N
Positive Written & Verbal Communication N
Experience into Customer Support N
nKey Responsibility:
N
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Support clients on phone, email or remote support tools in using and deriving maximum value from the application N
Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value N
Proactively build solid customer relationships N
Understand client requirements,
configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner N
Solutionize either through configurations or workarounds to address client specific requirements N
Develop competence in the use of all the information systems used in implementation of the application N
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Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
NTools experience if any:
N
Experience in GreytHR &Zendesk;