Manage the Customer Care email queue by addressing the incoming email inquiries;
Conduct warm and cold calls to recent and existing customers;
Handle inbound requests by phone, chat, and email to make the customer experience as effortless as possible;
Assist clients with their day-to-day activities related to their SJA Account including, but not limited to:
Class registration;
Product inquiries, payment process, and troubleshooting; and
Updating and maintaining account and contact database in CRM.
Consistently perform to exceed the centers KPIs;
Maintain a positive, friendly, and motivating workplace within the team while adapting to changing business needs;
Contribute ideas to resolve problems, serve customers, and improve productivity;
Communicate and escalate client issues as required to Management and Team Lead;
Cultivate, build, and maintain positive customer relations by responding to inquiries and complaints in a skilled manner;
Perform accounts receivable activity on the delinquent accounts; and
Work closely with peers to meet and exceed customer demands.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Naraina (India)
🏢 SHREE TRADING
📍 India