Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships throughout the real estate sales and post-sales journey. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills with a good understanding of real estate customer handling.

Role & responsibilities
Manage customer relationships from booking to possession and post-sales support.
Handle customer queries, requests, complaints, and ensure timely resolution.
Coordinate with Sales, Finance, Legal, Documentation, and Project teams.
Maintain accurate customer records and update CRM software regularly.
Coordinate site visits, bookings, agreements, payment schedules, and documentation.
Follow up with customers regarding payments, registration, possession, and other formalities.
Ensure timely communication of project updates, payment reminders, and important information.




Maintain solid customer engagement and improve customer satisfaction.
Prepare daily/weekly/monthly MIS and customer status reports.
Track customer feedback and identify opportunities to improve the overall customer experience.
Ensure proper documentation and compliance with company processes and policies.

Preferred candidate profile
Excellent verbal and written communication skills.
Robust customer relationship and interpersonal skills.
Good follow-up and negotiation abilities.
Robust coordination and problem-solving skills.
Proficiency in MS Office/Excel and CRM software.
Ability to manage multiple customers and tasks simultaneously.
Good understanding of real estate sales and customer lifecycle will be an advantage.

📌 Customer Relationship Manager Raipur
🏢 RCP Infratech
📍 Raipur