We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The role involves assisting customers and delivery drivers over chats and email and providing timely support for shipping and delivery-related queries.
Key Responsibilities
Handle inbound chats interactions from customers and delivery drivers.
Assist drivers with updates regarding customer packages and orders.
Help drivers correct or update delivery coordinates when required.
Support drivers with issues related to lost packages, directions, access codes, and self-service options.
Understand customer/driver concerns and provide appropriate solutions by managing 2 or 3 chats at a time.
Maintain a qualified, courteous, and customer-focused approach during all interactions.
Follow proper phone etiquette and maintain effective call control.
Document incidents and submit the appropriate forms as required.
Transfer calls to the appropriate department whenever necessary.
Escalate issues to the next level of support when required.
Follow defined processes, policies, procedures, scripts, and confidentiality guidelines.
Ensure accurate and transparent communication in all customer interactions.
📌 Consultant Customer Service Mumbai
🏢 Sutherland
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.