Company: Plus People
Location: DLF, Gurugram, Haryana
Job Type: Full-time
Work Arrangement: On-site
Experience: Freshers and experienced candidates can apply
Salary: ₹17,000–₹45,000 per month
Working Hours: Rotational shifts
About the Role
Plus People is hiring for Customer Support profiles in Gurugram. The role involves assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience.
Responsibilities
Handle customer queries through calls, email, chat, or other communication channels.
Understand customer concerns and provide appropriate solutions.
Resolve customer issues within defined timelines.
Provide accurate information about products, services, and processes.
Follow up on unresolved queries and ensure proper closure.
Maintain accurate customer records and interaction details.
Escalate complex issues to the appropriate team when required.
Follow company processes and customer service guidelines.
Maintain a skilled and customer-focused approach.
Requirements
Freshers and candidates with relevant customer support experience can apply.
Good verbal and written communication skills.
Solid listening and problem-solving abilities.
Customer-focused and professional approach.
Basic computer and MS Office/Google Workspace knowledge.
Comfortable working in rotational shifts.
Ability to work effectively in a team workplace.
Perks
Salary of ₹17,000–₹45,000 per month, based on experience and suitability.
Training and development opportunities.
Career growth opportunities.
Professional work environment.
Pay: ₹17,550.97 - ₹45,774.74 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off