Role and Key Responsibilities:
Solid English competency C1
1 year or less experience in Contact Centers and/or content studios
Ability to work in office
Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries
Evaluate and edit existing content for clarity, accuracy, and usability based on best practices
Identify opportunities for content refinement and improvement to enhance overall quality and user experience.
Provide actionable insights and recommendations to optimize production processes and content effectiveness.
Attention to detail in reviewing large multi-page documents, ensuring quality standards are met.
Contribute to the development of quality assurance protocols to streamline content updates and revisions




Engage in independent decision-making regarding content enhancements while working within team guidelines
Participate in coaching sessions and training to continuously improve quality assessment skills
Stay current with industry trends and best practices in content creation and quality assurance
Foster a collaborative workplace by sharing knowledge and strategies for content improvement with team members
Experience with the Microsoft Suite and Google Online tools (preferred)

Educational Qualification :
Graduate

📌 Representative, Digital Marketing Gurugram
🏢 Concentrix
📍 Gurugram