Job Description (JD) – Customer Relationship Manager (CRM) (Brief)

Job Title: Customer Relationship Manager (CRM)

Department: Sales / Customer Support

Reports To: Sales Head / Operations Manager

Key Responsibilities
Manage customer inquiries and maintain solid client relationships.
Handle customer complaints and ensure timely resolution.
Follow up with leads, existing customers, and pending cases.
Maintain accurate customer records in the CRM system.
Coordinate with internal departments to ensure seamless customer service.
Prepare daily, weekly, and monthly CRM reports.
Collect customer feedback and improve customer satisfaction.
Support sales and marketing teams in achieving business goals.
Ensure high standards of customer experience and retention.

Required Skills
Excellent communication and interpersonal skills.
Solid customer service orientation.




Proficiency in CRM software and MS Office.
Valuable problem-solving and conflict-resolution skills.
Ability to multitask and work under pressure.
Robust organizational and follow-up skills.
Basic reporting and documentation abilities.

Qualifications
Graduate in any discipline
Experience: 0–3 years in CRM, Customer Service, or Client Relationship Management.
Freshers with excellent communication skills may also apply.

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:
Cell phone reimbursement
Internet reimbursement
Provident Fund

Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Customer Relationship Manager Crm Sahibzada Ajit Singh Nagar
🏢 NBHEALTHCARE
📍 Sahibzada Ajit Singh Nagar