Job Title: Tele caller – Collection Job SummaryWe are looking for a result-driven Tele caller – Collection Executive to join our team. In this role, you will handle outbound calls to customers with overdue balances, negotiate repayment plans, and meticulously log interaction details into our CRM system.The ideal candidate possesses excellent communication skills, a polite yet firm approach to negotiation, and hands-on experience working with CRM platforms. Your primary goal will be to maximize recovery while maintaining positive customer relationships.

Salary & Advantages
Salary: ₹15,000 – ₹25,000 per month (Negotiable based on experience)
Incentives: High performance-based monthly recovery bonuses

Job Type

Full time, Permanent

Schedule

Day shift / Monday to Saturday (10:30 AM – 7:30 PM)

Key Responsibilities
Outbound Calling: Make 100–120 outbound calls daily to customers with outstanding payments.
Negotiation & Recovery: Convince and negotiate with customers to secure Promise-to-Pay (PTP) commitments.
CRM Data Management:



Accurately update customer details, payment tracking status, and call dispositions in the CRM tool.
Follow-ups: Keep track of the recovery pipeline and perform timely follow-up calls on promised dates.
Dispute Handling: Patiently resolve customer queries, billing doubts, or objections delaying the payment.

Requirements & Qualifications
Education: Higher Secondary (12th Pass) required; Graduation preferred.
Experience: 6 months to 2 years of experience in Tele calling, Debt Collection, Customer Care, or BPO inside sales. (Freshers with exceptional communication skills can apply).
Language: Fluent in English and [Insert Local Language, e.g., Hindi/Tamil/Kannada].
Skills: Basic knowledge of MS Excel and familiarity with using computer systems/CRM platforms.
Traits: Strong convincing power, stress resilience, and qualified telephone etiquette.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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