Job Responsibilities:
Conduct regular quality inspections across hospital departments and operational areas.
Monitor compliance with hospital quality standards, SOPs, policies, and regulatory requirements.
Perform internal quality audits and identify gaps, deviations, and areas for improvement.
Maintain and verify quality-related documentation, checklists, reports, and records.
Monitor adherence to infection control, patient safety, hygiene, and safety protocols.
Coordinate with clinical and non-clinical departments to ensure implementation of quality standards.
Investigate quality issues, complaints, incidents, and non-conformities and assist in corrective/preventive actions.
Track quality indicators and prepare periodic quality reports for management.
Support hospital accreditation and compliance activities such as NABH and other applicable healthcare standards.
Conduct staff awareness/training sessions related to quality processes and SOP compliance.
Ensure corrective actions are implemented within defined timelines.
Participate in quality improvement initiatives and process audits.