Job Title: Team Leader

Company: (Healthcare Information Management)

Location: Gurugram

Experience: 4 –6 Years (2+ Years as TL)

MNC is a growing organization specializing in Healthcare Information Management

services for US-based clients. We focus on delivering high-quality, process-driven solutions

with strong compliance and operational excellence.

Job Summary:

We are looking for an experienced Team Leader with a strong background in US Healthcare

KPO operations. The candidate will be responsible for managing team performance, ensuring

quality deliverables, maintaining client relationships, and driving process improvements.

Key Responsibilities:
Lead, manage, and mentor a team to achieve productivity and quality targets
Ensure adherence to SLA, TAT, and client-specific requirements
Coordinate with management for daily operations, updates, and issue resolution
Monitor team performance through regular reviews, feedback, and coaching
Handle client escalations and ensure timely closure




Maintain compliance with HIPAA and data security guidelines
Conduct pre-shift/post-shift meetings and share daily updates
Analyze MIS reports, identify trends, and drive performance improvements
Ensure accuracy, quality control, and process standardization
Drive team engagement, motivation, and retention initiatives
Collaborate with Quality, Training, and HR teams for overall team development

Required Skills & Qualifications:
Experience in US Healthcare processes (RCM, Medical Billing, AR, Coding, or HIM)
2+ years of experience in team handling and people management
Strong communication and client coordination skills Valuable analytical and problem-solving abilities
Ability to work in a fast-paced and target-driven setting
Proficiency in MS Excel, reporting, and dashboards

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:
Versatile schedule
Food provided
Provident Fund

Work Location: In person

📌 Team Leader Operations Gurugram
🏢 ARS PROCESS SOLUTION
📍 Gurugram