Customer Service:Excellent communication skills, patience, and the ability to build rapport and ensure a skilled customer experience.
Technical Knowledge:Solid understanding of vehicle repair processes, body shop operations, and factory standards.
Organizational Skills:Ability to manage multiple work orders, coordinate tasks, and maintain accurate records.
Software Proficiency:Familiarity with body shop management software for scheduling, billing, and estimating.
Experience:Previous experience in customer service, preferably within an automotive or body shop setting.