Manage and maintain relationships with existing clients.
Coordinate with customers from order confirmation to payment collection.
Follow up with clients regarding orders, deliveries, payments, and pending requirements.
Provide timely after-sales support and resolve customer queries.
Understand customer requirements and coordinate internally to ensure timely execution.
Handle customer feedback and ensure appropriate resolution of issues.
Maintain accurate customer records, follow-ups, and communication details.
Coordinate with the Sales, Production, Dispatch, and Accounts teams when required.
Support customer retention and develop long-term client relationships.
Prepare regular follow-up and customer status reports.