Key Responsibilities:
* Handle customer calls, queries & complaints
* Resolve customer issues or coordinate with the concerned team
* Follow up on pending complaints & service requests
* Maintain records of complaints, feedback & resolutions
* Coordinate with Sales, Service & Logistics teams
* Keep customers updated on complaint status
* Handle customers professionally and patiently
* Collect customer feedback and ensure timely complaint closure
Required Skills:
Excellent communication & interpersonal skills
Customer-oriented & problem-solving approach
Positive follow-up and coordination skills
Basic knowledge of MS Office & CRM
* Hindi & English communication preferred