Job Overview

The Front Office Executive plays a crucial role in managing reception and patient-facing activities at the healthcare centre. The role involves handling appointments, billing, documentation, and coordination with clinical and administrative teams

Key Roles & Responsibilities
Patient Reception & Interaction
Welcome patients and visitors in a courteous, qualified, and patient-friendly manner.
Register current and returning patients accurately and update demographic records.
Guide patients to the appropriate departments, doctors, or laboratories.
Manage the waiting area to ensure comfort and address basic patient concerns, collecting feedback when necessary.
Appointment & Operations Coordination
Handle and schedule patient appointments via walk-ins, phone calls, and online channels.
Coordinate patient flow smoothly between the reception desk and clinical departments (doctors, nurses, lab, pharmacy).
Inform patients about estimated waiting times and upcoming procedures.
Assist during urgent or priority patient situations.
Enquiry Handling & Communication
Attend to all incoming telephone calls and routine patient queries.




Provide accurate information regarding the centre's services, doctor availability, and timings.
Professionally handle patient escalations or critical calls and route them to the concerned administrative staff.
Billing & Documentation
Generate bills for doctor consultations, scans, and medical procedures.
Collect payments, issue receipts, and maintain accurate daily cash collection records.
Maintain physical and digital front-office records, patient files, appointment registers, and forms.
Prepare and update daily patient visit reports.
Strictly maintain the confidentiality of patient data and medical treatment information.

Requirements & Qualifications

Education: A Graduate Degree in any discipline (degrees in Hospitality or Hospital Administration are preferred).

Experience: Typically 0 to 3 years of experience in front office, reception, or customer service roles.

Pay: ₹12,000.00 - ₹16,000.00 per month

Perks:
Food provided
Provident Fund

Shift availability:
Day Shift (Required)

Work Location: In person

📌 Front Office Assistant Jammu
🏢 Iswarya Health
📍 Jammu