The Customer Relationship Executive (CRE) is responsible for building and maintaining robust relationships with customers, ensuring a positive customer experience, and supporting sales growth through effective communication and service excellence. The role involves handling customer inquiries, follow-ups, feedback management, and coordinating with internal teams to enhance customer satisfaction.
Key Responsibilities
Welcome and assist customers professionally in-store, over calls, and through digital platforms.
Build and maintain long-term relationships with existing and prospective customers.
Conduct customer follow-ups regarding inquiries, purchases, appointments, and services.
Maintain accurate customer records and update CRM systems regularly.
Address customer concerns, complaints, and queries in a timely and qualified manner.
Coordinate with sales and operations teams to ensure smooth customer service delivery.
Generate customer leads and support sales conversion activities.
Collect and analyze customer feedback to improve service quality.
Ensure achievement of customer satisfaction and retention targets.
Prepare daily, weekly, and monthly customer interaction reports.
Required Qualifications
Graduate in any discipline.
1–3 years of experience in Customer Service, Customer Relations, Sales Support, or a similar role.
Freshers with excellent communication skills may also apply.
Key Skills
Excellent Communication Skills
Customer Relationship Management (CRM)
Customer Handling & Problem Resolution
Follow-Up Management
Sales Coordination
Data Management & Reporting
Interpersonal Skills
Team Collaboration
MS Office & CRM Software Knowledge