We are looking for a proactive and customer-focused skilled to join our team as an Amazon Customer Support Executive. In this role, you will be responsible for ensuring a smooth customer experience by handling buyer queries, resolving order-related concerns, and coordinating with internal teams to maintain high service standards on the Amazon marketplace.

Key Responsibilities
Respond to customer inquiries through Amazon's communication channels in a timely and qualified manner.
Resolve issues related to orders, deliveries, returns, refunds, and product-related concerns.
Monitor customer interactions and maintain high response quality.
Coordinate with the operations team to resolve order discrepancies and customer complaints.
Track open cases and ensure timely follow-ups until resolution.
Maintain accurate records of customer communications and case updates.




Identify recurring customer concerns and share insights for process improvement.
Work closely with internal departments to ensure a positive customer experience.

Requirements
Bachelor's degree in any discipline.
Excellent written and verbal communication skills.
Robust problem-solving and customer-handling abilities.
Basic knowledge of Microsoft Excel and email communication.
Prior experience in customer support or e-commerce operations is preferred.

What We Offer
Fixed salary with performance-based growth opportunities.
Collaborative and supportive work setting.
Learning and development opportunities in the e-commerce industry.
Career progression based on performance.

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person

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