Roles and Responsibility
Supervise and coordinate daily operations activities to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Manage and motivate a team of professionals to meet performance targets.
Analyze operational data to identify trends and areas for improvement.
Collaborate with other departments to ensure seamless service delivery.
Implement quality control measures to maintain high standards of customer service.
Job Requirements
Proven experience in operations management or a related field.
Solid leadership and communication skills.
Ability to work in a quick-paced workplace and adapt to changing priorities.
Excellent problem-solving and analytical skills.
Experience with team management and coaching.
Strong understanding of BPO/Call Centre operations and industry trends.