Roles and Responsibility
Develop and implement comprehensive training programs for employees.
Conduct needs assessments to identify skill gaps and create targeted training solutions.
Design and deliver engaging training sessions to enhance employee performance.
Evaluate training effectiveness and recommend improvements.
Collaborate with subject matter experts to develop high-quality training materials.
Provide coaching and mentoring to support employees' career development.

Job Requirements
Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
Solid knowledge of adult learning principles and instructional design methodologies.
Excellent communication, presentation, and interpersonal skills.
Ability to analyze complex problems and develop creative solutions.
Experience with training software and technologies is an asset.
Solid organizational and time management skills are essential.

📌 Process Trainer Malad
🏢 TP
📍 Malad