Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
Lead and manage a team of quality specialists to achieve business objectives.
Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer satisfaction.
Analyze data and metrics to measure performance and identify trends for improvement.
Implement continuous improvement initiatives to drive process excellence.

Job Requirements
Proven experience in quality management, preferably in a BPO/Call Centre setting.
Strong knowledge of quality control processes and procedures.
Excellent leadership and communication skills.
Ability to analyze data and metrics to inform decision-making.
Solid problem-solving and conflict resolution skills.
Experience with quality management tools and software is an asset.

📌 Quality Manager Malad
🏢 TP
📍 Malad