Job Summary

We are looking for a detail-oriented Technical Support Executive (Fresher) to join our team at SPARSH CCTV. The ideal candidate will be responsible for providing technical assistance, resolving issues related to CCTV systems, software applications, and ensuring smooth post-installation support. This role is perfect for fresh graduates eager to build a career in surveillance systems, technical support, and quality assurance.

Key Responsibilities
Understand CCTV system architecture, software applications, and client requirements
Provide technical support for CCTV cameras, NVR/DVR systems, and related software
Troubleshoot hardware and software issues (remote/in office if required)
Install, configure, and maintain CCTV systems and monitoring tools
Diagnose and resolve network-related issues impacting surveillance systems
Log, track, and resolve customer complaints using ticketing systems
Collaborate with internal teams (development, hardware, field engineers) for issue resolution
Perform system health checks and ensure optimal performance




Assist in testing firmware/software updates before deployment
Maintain documentation of issues, resolutions, and support reports

Required Skills
Basic understanding of networking concepts (IP, TCP/IP, LAN/WAN)
Knowledge of CCTV systems, IP cameras, DVR/NVR (basic level acceptable)
Problem-solving and troubleshooting skills
Willingness to learn and adapt to recent technologies

Positive to Have (Optional)
Basic knowledge of video streaming protocols (RTSP, ONVIF)
Familiarity with remote support tools
Basic understanding of Linux/Windows systems
Basic knowledge of SQL or logs analysis
Understanding of mobile/web applications for surveillance

Educational Qualification
Bachelor’s degree in Computer Science, IT, Electronics, or related field
Fresh graduates are encouraged to apply

Job Types: Full time, Fresher

Pay: ₹250,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Technical Support Analyst Panipat
🏢 Sparsh CCTV
📍 Panipat