Roles and Responsibility
Lead and manage a team of professionals to achieve business objectives and goals.
Develop and implement strategies to improve team performance and productivity.
Provide guidance and support to team members to enhance their skills and knowledge.
Analyze and resolve complex problems and issues that arise within the team.
Collaborate with other departments to ensure seamless operations and alignment with business objectives.
Foster a culture of continuous learning and development within the team.
Job Requirements
Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
Robust understanding of leadership principles and practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a quick-paced environment and adapt to changing priorities.
Robust analytical and decision-making skills.
Experience with team management tools and software is an asset.