Graduation
Communicating with customers through phone, email, chat, and in person.
Understanding customer needs, questions, and concerns.
Handling customer complaints and resolving issues professionally.
Maintaining positive and long-term customer relationships.
Following up with customers regarding inquiries, orders, services, or complaints.
Providing accurate information about products, services, pricing, and policies.
Recording customer interactions and updating customer information in CRM systems.
Coordinating with sales, operations, technical support, and other departments to resolve customer issues.
Collecting customer feedback and reporting recurring problems to management.
Supporting customer retention and satisfaction initiatives.
Assisting with sales prospects,



renewals, or additional services when appropriate.
Preparing customer reports and maintaining relevant documentation.
Meeting customer-service targets such as response time, resolution time, and satisfaction scores.
Following company policies and maintaining professionalism and confidentiality.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Junior Guest Relation Officer Kozhikode
🏢 HiLITE Group
📍 Kozhikode