Ensuring that the order has all the required information and can fulfil the order in the specified
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely
Creating Project Plans and sending regular reports to the customers
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as

resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick

reference/response in future
Creating/Modifying Crystal reports
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support




Regular daily/weekly reports to the management
Analyze and create Project specifications
Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance

Qualification and Experience

B Tech or B.E. in IT or CSE/ MCA with basic computer knowledge and solid skills in MS Excel and SQL,

preferably in software Freshers with Valuable Communication can also apply

Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Professional Vadodara (India)
🏢 Windowmaker Software
📍 India