Job Description Help-desk Support Engineer

Summary
Highly proficient in spoken & written English (B1 CEFR level).
Solid mid-level troubleshooting skills using KBs and SOPs.
Ability to communicate with technical and non-technical stakeholders.
Capable of producing clear documentation and emails.

Key Responsibilities
Provide remote support via chat, phone, and email.
Troubleshoot and resolve technical/service issues.
Work based on standardized policies with analytical skills.

Core Duties
Support Chrome OS, Mac OS, Windows, Linux.
Follow documented procedures and escalate when required.
Perform troubleshooting and problem isolation.
Diagnose hardware issues and assist installations.
Document issues and communicate solutions.
Collaborate with teams and support system changes.

Must Have Skills
Solid problem-solving ability.
0–3 years IT customer service experience.
Excellent communication skills.
Ability to work independently and in teams.
Adaptability and multitasking skills.

Knowledge, Skills & Abilities
Ability to analyze and solve technical problems.
Solid analytical skills.

📌 Help Desk Engineer Hyderabad
🏢 Movate Technologies
📍 Hyderabad