Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
What would you do?
Point of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.
Cutover and Ongoing Operations
Work with the transition teams during the cutover phase to execute process cutover activities
Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs
Ideate, test and develop potential Analytics opportunities enabling creation of Client business value
Provide ongoing coaching to PMEs and the BPO process teams
Training and Service Rehearsals
Lead the training and service rehearsal activities for their process areas
Train BPO process SMEs
Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT




Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
What are we looking for?
Standard Operating Procedures Build
Lead the SOP build for each process area
Manage the Process Matter Experts in building out SOP
Work with their client counterparts to review and validate completeness of SOP content
Roles and Responsibilities:
Global Design
Provide end to end process expertise and support global process design preparation
Drive and compile leading practices and process design considerations aligned with build to operate efficiency principles
Provide input into Workday enablement initiatives identify automation prospects and address process administration gaps
Provide service delivery inputs to support policy harmonization initiatives
Participate in global design authority discussions and contribute service delivery expertise
Work with Process Matter Experts to document process narratives and localization requirements required for standard operating procedure creation
Qualification Any Graduation

📌 Delivery Lead Manager Bengaluru (India)
🏢 Accenture
📍 India