Job Summary

Job Title - Retail Service Reinvention - Senior Manager

Management Level: L06 - Senior Manager

Location: Bangalore, Gurgaon, Mumbai (India; global remit)

Experience: 12+ Years (L06)

Must have skills
Retail Service Reinvention / Customer Service Strategy Transformation; a blend of industry and consulting experience with deep understanding of the end-to-end retail value chain and how it drives service demand, volume and exceptions; experience shaping AI-native / agentic service operating models.
Experience in Retail industry (physical + digital) - Grocery, Apparel or large omnichannel retail sector experience

Educational Qualification
MBA or postgraduate qualification in retail preferred; MBA or equivalent degree in Business, Strategy, Sales Marketing.

Valuable to have skills
relevant certifications (CCXP, Six Sigma/Lean, ITIL, PMP, CSCP/APICS, Agile or Design Thinking) and platform certifications (Genesys, NICE, Salesforce).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Retail Service Reinvention Sr Manager Bengaluru
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