Job Title: Customer Support Executive

Experience: 02 Years
Location: Naraina Vihar, Delhi
Company: Roadcast Tech Solutions Pvt. Ltd.

About Roadcast

Roadcast is a fast-growing logistics automation platform helping businesses scale through its AI-powered mobility management suite. Our solutions enable organizations to build smarter, more effective supply chains.

Role Overview

We are looking for a Customer Support Executive (02 years / Freshers welcome) who is enthusiastic, customer-focused, and eager to learn. You will be responsible for assisting customers, resolving their queries, and ensuring a smooth support experience while working closely with internal teams.

Key Responsibilities
Respond to customer queries via phone, email, and support tools.
Assist customers in resolving basic technical and product-related issues.
Handle inbound calls and provide real-time support to customers.
Create and update support tickets with accurate details.




Follow up with customers to ensure timely resolution.
Escalate complex issues to relevant teams when required.
Maintain proper documentation of customer interactions.
Deliver a positive customer experience in every interaction.

Skills Required
Positive communication skills (verbal & written).
Basic computer knowledge and technical understanding.
Strong problem-solving and learning attitude.
Active listening and customer-handling skills.
Attention to detail.
Ability to multitask in a fast-paced workplace.

Qualifications
Bachelors degree (preferred).
Freshers or up to 2 years of experience in customer support/technical support.
Familiarity with CRM tools is a plus.
Interest in logistics/technology domain is an added advantage.
Willingness to work in shifts.

📌 Customer Support Executive New Delhi
🏢 RoadCast
📍 New Delhi