We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida.

Responsibilities
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance.
Engage in discovering current IT business tools to support our business users and our internal IT Team.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas

Requirements for this role include
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Excellent Team player24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Setting)

📌 Helpdesk Senior Associate Itil Noida
🏢 NTT DATA Business Solutions
📍 Noida