Job Title: Network Engineer L2

Role Overview

The Network Engineer L2 provides advanced operational support for enterprise network infrastructure. This role handles escalated incidents from L1, performs in-depth troubleshooting, ensures network stability and performance, and supports implementation of network changes in a 247 setting.

Key Responsibilities
Provide Level 2 support for network-related incidents and service requests
Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
Handle escalations from L1 and coordinate with L3 / vendors for complex issues
Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
Perform root cause analysis (RCA) and implement preventive measures
Configure and support routers, switches, firewalls, and load balancers
Support network changes, upgrades, and maintenance activities
Ensure compliance with security and operational standards
Maintain network documentation, diagrams, and SOPs




Participate in on-call / shift-based support as required

Technical Skills Required
Solid knowledge of TCP/IP, OSI model, DNS, DHCP, NAT
Hands-on experience with Cisco, Juniper, Aruba, or Fortinet devices
Positive understanding of routing & switching (VLANs, STP, OSPF, BGP basics)
Experience with firewalls and VPN technologies (IPSec, SSL VPN)
Basic knowledge of network security concepts
Experience working in ITIL-based environments

Tools & Technologies
Network Monitoring Tools (SolarWinds, PRTG, Nagios)
Ticketing tools (ServiceNow, Remedy, Jira)
Wireshark / packet analysis tools
Firewall management platforms

Qualifications
Bachelor’s degree in IT, Computer Science, or related field
5-7years of relevant network support experience
Certifications preferred: CCNA / CCNP / JNCIA / NSE

📌 Network Engineer Bengaluru
🏢 Wissen Digital
📍 Bengaluru