The ServiceNow Senior Developer Tier 2 is
responsible for handling complex production issues, performing advanced
development and configuration, and delivering minor to medium enhancements on
the ServiceNow platform. This role serves as a technical escalation point for
Tier 2 engineers and Tier 1 teams, while collaborating closely with Tier 3
platform engineering teams for major architectural changes.
The position requires solid development
expertise, deep platform knowledge, and the ability to troubleshoot and resolve
complex technical problems across modules and integrations.
Required Skills
Technical Skills
Robust hands-on development experience on ServiceNow platform
Deep expertise in:
JavaScript (ServiceNow scripting)
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer / Workflows
Service Catalog development
Experience with integrations:
REST APIs
SOAP APIs
MID Server configuration
Experience with:
Data Imports
Transform Maps
Scheduled Jobs
Email notifications
Understanding of ServiceNow data model and architecture
Understanding of Platform Clone and Upgrades activities.
Platform Expertise
Robust knowledge of ServiceNow platform architecture
Experience supporting multi-instance environments
Experience with update sets and release management
Understanding of performance tuning best practices
Familiarity with logging and debugging tools
Soft Skills
Strong analytical and problem-solving skills
Ability to manage critical production incidents
Robust communication and stakeholder interaction skills
Ability to mentor junior team members
Solid documentation discipline
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) Required
ServiceNow Certified Application Developer (CAD) Preferred
ITIL Foundation Certification Preferred
Experience in one or more modules such as:
ITSM
ITOM
HRSD
CSM
Experience in enterprise-scale production environments.