19 Sep
|
Allegis Group
|
Bengaluru
19 Sep
Allegis Group
Bengaluru
Role & responsibilities
Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, perks verification, prior authorization, and patient access programs. Ensure accurate documentation, compliance, and excellent customer service.
Requirements:
Minimum 2+ years of experience in an international contact center/inbound voice process.
US Healthcare experience is mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Perks Verification, Prior Authorization, or PAP).
Robust communication, customer service, and problem-solving skills.
Ability to manage high-volume calls and meet quality metrics.
Experience working in a regulated healthcare environment.
📌 Voice Process Executive Bengaluru
🏢 Allegis Group
📍 Bengaluru