Experience: 89 years

Certification: Salesforce Certified (mandatory)

Role Overview

We are seeking a seasoned Salesforce Lead with robust expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud. Exposure to other Salesforce Clouds will be considered a plus. The ideal candidate will be responsible for leading Salesforce initiatives, architecting solutions, and guiding teams to deliver scalable and efficient CRM implementations.

Key Responsibilities
Lead end-to-end Salesforce implementations across multiple clouds (Sales, Service, Experience, Agentforce).
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Design, develop, and deploy scalable Salesforce solutions aligned with best practices.
Manage and mentor a team of Salesforce developers and administrators.
Ensure integration of Salesforce with other enterprise systems.
Oversee system maintenance, upgrades, and enhancements.
Drive adoption and provide training/support to end-users.




Stay updated with Salesforce releases and leverage new features for business benefit.

Required Skills & Qualifications
8–9 years of overall IT experience with at least 6+ years in Salesforce.
Robust hands-on expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud.
Exposure to additional Salesforce Clouds (e.g., Marketing, Commerce, Health) is a plus.
Salesforce Certification(s) required (Administrator, Developer, Architect, or Consultant).
Proven experience in solution design, architecture, and leading Salesforce projects.
Strong understanding of Apex, Visualforce, Lightning Components, and Salesforce APIs.
Excellent communication, leadership, and stakeholder management skills.

Preferred Attributes
Experience working in Agile environments.
Ability to manage multiple projects simultaneously.
Solid problem-solving and analytical skills.
Passion for innovation and continuous improvement

📌 Salesforce Lead Kochi
🏢 Milestone Technologies
📍 Kochi