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Manage customer orders through email and customer portals.
Process sales orders considering open orders, warehouse & in-transit inventory.
Coordinate with Material Planning & Plant teams for timely shipments.
Communicate planned shipment dates and track order execution.
Maintain optimum inventory levels across India & overseas warehouses.
Monitor slow-moving inventory and coordinate with customers.
Understand upcoming customer requirements for advance resource planning.
Track competitor activities and market developments.
Handle domestic & international freight terms.
Ensure customer satisfaction and support customer visits.
Prepare annual market plans, budgets & MIS reports.