Job Summary

In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans-from valuation to disbursal to closure, along with customer service.

Responsibilities
Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
Conducting gold valuations and identifying gold purity accurately.
Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
Managing cash (system/physical) during loan disbursals, interest collection, and loan closures.
Creating current CUID in system modifications in LOS during disbursal, part release / payments loan closure.
Maintaining branch registers as per the guidelines: key / cash / packet movements, staff customer visits,



etc.
Ensuring proper collection and storage of customer KYC documents.
Following up with customers for timely collection of interest and principal payments.
Providing valuable customer service at every step, i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities

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📌 Gold Appraiser Alwar (India)
🏢 IIFL Finance
📍 India