Role & responsibilities
Handle and resolve technical queries raised by clients via calls, email, or ticketing system
Coordinate with the engineering/R&D; team to escalate and track unresolved issues
Prepare and maintain technical documentation, reports, and query resolution logs for ongoing projects
Assist clients with product setup, basic troubleshooting, and usage guidance
Maintain accurate records of client interactions and issue status
Contribute to building an internal knowledge base/FAQ for recurring issues

Preferred candidate profile
Diploma / B.E. / B.Tech in Electronics, Electrical, Mechanical, or related Engineering field
Basic understanding of technical/electronics concepts is preferred
Strong written and verbal communication skills
Comfortable with documentation and report writing
Good problem-solving approach and patience while handling client queries
Freshers with the right attitude are welcome to apply

Perks and benefits
Hands-on exposure to robotics and hardware technology projects
Learning chance in a quick-growing robotics startup
Performance-based salary revision after 3 months
Friendly and team-oriented work environment

📌 Technical Support Engineer Bengaluru (India)
🏢 Nexspyder Technologies
📍 India