Position: Front Office Manager
Industry: Hospitality
Location: Chennai
Experience: 8 - 10 Years
Preference: Immediate Joiners Preferred; Chennai Candidates Preferred

Job Summary

We are looking for an experienced and customer-focused Front Office Manager to lead our front office operations and deliver exceptional guest experiences.

Key Responsibilities
Oversee day-to-day Front Office operations.
Ensure smooth check-in and check-out with exceptional guest service.
Supervise and train Front Office staff.
Handle guest queries, complaints, and special requests professionally.
Monitor reservations, room occupancy, and availability in coordination with other departments.
Ensure compliance with hotel policies, SOPs, and service standards.
Prepare duty rosters and manage attendance.
Coordinate with Housekeeping, Sales, and Maintenance for seamless operations.
Monitor billing, cash handling, and daily reports.




Maintain guest records and ensure data accuracy in PMS.
Drive guest satisfaction and continuously improve service standards.

Qualifications & Requirements
Bachelors Degree or Diploma in Hotel Management or Hospitality Management.
8 - 10 years of experience in Front Office operations within the hospitality industry.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in PMS software such as Opera, Fidelio, or similar, along with MS Office.
Strong problem-solving and decision-making abilities.
Ability to work versatile shifts, including weekends and holidays.

Why Join Us?
Growth Opportunities
Learning & Development
Dynamic Work Setting

📌 Front Office Manager Chennai
🏢 MGM Hotels & Resorts
📍 Chennai