Job Description Calling Agent

Position: Calling Agent / Telecaller
Location: [Location]
Experience: 0–2 Years
Qualification: 12th Pass / Graduate
Language: Hindi – Mandatory
Employment Type: Full-time

Key Responsibilities:
Make outbound calls to customers/candidates as per the requirement.
Handle incoming calls and provide relevant information.
Communicate clearly and professionally in Hindi.
Follow up with customers/candidates and maintain regular communication.
Update calling status, remarks, and follow-up details in Excel.
Maintain accurate records of calls and customer information.
Achieve daily calling and follow-up targets.
Escalate important issues to the reporting manager.
Maintain a positive and qualified approach while communicating.





Required Skills:
Hindi communication is mandatory.
Positive verbal communication and interpersonal skills.
Basic knowledge of MS Excel.
Comfortable working with calling targets and follow-ups.
Basic computer knowledge.
Ability to maintain records and update data accurately.
Freshers can also apply.

Preferred Candidate:
Valuable Hindi speaking skills.
Comfortable making a high volume of calls.
Basic Excel knowledge such as data entry, sorting, filtering, and maintaining records.
Willingness to work in a target-oriented environment.

📌 Calling Agent Bengaluru
🏢 Shadowfax Technologies
📍 Bengaluru