Key Responsibilities
Assist senior counsellors in handling student enquiries and counselling sessions.
Understand students' academic backgrounds, career goals, financial budgets, and study-abroad preferences.
Provide basic information about countries, universities, courses, intakes, and admission requirements.
Follow up with prospective students through calls, WhatsApp, emails, and other communication channels.
Assist in converting enquiries into counselling appointments and applications.
Maintain accurate student information and follow-ups in the CRM.
Coordinate with the Admissions, Visa, and Operations teams.
Assist students with basic documentation and application requirements.
Learn about university admission procedures, eligibility criteria, tuition fees, and scholarships.
Participate in student seminars, webinars, events, and counselling activities when required.
Maintain daily activity and follow-up reports.
Continuously develop knowledge of international education destinations and university programs.