Job Description

Customer Success Specialist

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About the Role

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The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.

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Responsibilities

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Product specialist
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Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest.
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Knowledge of the domains served by Exxat.
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Participate in UAT activities for product feedback.
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Onboarding specialist
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As an Onboarding Specialist, educate current customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat.
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Ability to learn and adapt quickly to recent products or updates to existing products.
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Document the onboarding steps for future reference.
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Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion.
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Provide regular updates to the customer success manager and Ops lead(s).
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Qualifications

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Minimum 3 to 5 years of overall work experience in Customer service/support, sales, and product training.
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Required Skills

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Solid communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms).
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Ability to work with international clients (U.S).
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Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders.
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Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.
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Collaborate effectively with team members, technical teams, and leadership.
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Demonstrable ICT skills, including current Microsoft Office applications.
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Ability to multitask, prioritize, and manage time effectively.
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A go-getter and a solution seeker.
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📌 Customer Success Specialist Mandvi
🏢 Exxat
📍 Mandvi