Senior Account Manager – Digital Marketing

Location: Ahmedabad / Remote – India

Experience: 7+ Years

Industry: Digital Marketing Agency

Employment Type: Full time

Working Hours: 5:30 AM – 2:45 PM IST

About the Role

We are looking for an experienced Senior Account Manager – Digital Marketing to manage a portfolio of international clients, with a solid focus on client relationships, retention, account growth and overall account health.

The ideal candidate should have strong digital marketing agency experience, excellent client communication skills and the ability to coordinate multiple internal teams while acting as a strategic partner to clients.

Key Responsibilities

Client & Account Management
Manage a portfolio of approximately 30–40+ active digital marketing clients.
Serve as the primary point of contact for clients and build long-term relationships with business owners and key decision-makers.
Lead client onboarding, strategy meetings, campaign reviews and regular account check-ins.
Understand clients’ businesses, goals, target audiences,



competitors and marketing objectives.
Clearly communicate campaign performance, deliverables, priorities and next steps.
Proactively provide updates and maintain consistent client communication.

Client Success & Retention
Take ownership of overall client satisfaction, retention and account health.
Identify potential dissatisfaction, performance concerns and churn risks at an early stage.
Develop recovery plans with internal teams for at-risk accounts.
Handle client concerns, objections and escalations professionally.
Ensure agreed deliverables and timelines are being met.
Maintain strong client relationships even during periods of underperformance.

Account Growth & Revenue
Identify genuine upsell and cross-sell prospects based on client requirements.
Recommend relevant services such as:
SEO
Google Ads
Meta Ads
Local SEO
Website Development
CRO
AEO/GEO
Social Media Mark

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