Job Description
The team
nEnterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about Customer
nYour work profile
nAs an Analyst in our Team you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
nWork you'll do as a Senior Executive
n
n
This role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.n
Handle customer interactions via voice, chat, and emailn
Support customers with product troubleshooting, workflow navigation, installation, and "how to" queriesn
Diagnose and resolve moderate complexity issuesn




Maintain end to end ownership of customer casesn
Ensure detailed and accurate documentation for every casen
Identify opportunities for feature adoption and product upgradesn
Support serves to sell actions or pass high intent leads to sales teamsn
Ensure adherence to QA, documentation, and process standardsn
Handle customer queries independently with minimal supervisionn
Deliver solid performance on KPIs (quality, CSAT, productivity)n
Actively identify customer needs and enable sales prospectsn
Maintain high quality and compliant case documentationn

nDesired Qualifications
n
n
Required Qualificationsn
Bachelor's degree (Commerce or Finance preferred)n
1–3 years of experience in product support, SaaS, or customer support rolesn
Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domainsn
-

📌 Customer Support Executive Hyderabad
🏢 Deloitte
📍 Hyderabad