Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues across various components of essential business systems. You will engage in energetic problem-solving activities, ensuring the smooth operation and reliability of critical applications.

Your role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain optimal system performance and availability throughout the day.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.




Document troubleshooting steps and solutions to build a knowledge base for future reference.
Monitor system performance and proactively identify potential areas of improvement.
Assist junior team members by sharing knowledge and providing guidance on complex issues.

Qualified & Technical Skills:
Must To Have Skills: Proficiency in ServiceNow.
Solid understanding of incident management and problem resolution processes within IT service management platforms.
Experience in configuring and customizing ServiceNow modules to meet business requirements.
Ability to analyze system logs and diagnose issues affecting application performance.
Familiarity with integration of ServiceNow with other enterprise systems and tools.
Excellent communication skills to effectively interact with technical and non-technical stakeholders.

Additional Information
The candidate should have minimum 3 years of experience in ServiceNow.
This position is based at our Hyderabad office.
A 15 years full time education is required.

📌 Application Support Engineer Hyderabad
🏢 Accenture in India
📍 Hyderabad