About Bydek

Bydek builds a powerful Channel Data Management (CDM) platform that helps enterprises manage, analyze, and gain visibility into large-scale partner and sales data. We focus on improving data accuracy, automation, and decision-making for contemporary businesses.

About the Role

We’re looking for a Junior Customer Support Executive to support our enterprise clients and ensure a smooth experience with the Bydek platform.This role is ideal for someone with B2B software support experience and strong written communication skills, especially over email.

What You’ll Do
Provide L1/L2 support via email, chat, and calls
Communicate with clients through explicit, skilled emails
Troubleshoot issues related to data workflows, dashboards, and platform functionality
Collaborate with Product, Engineering, and Data teams for issue resolution
Assist with customer onboarding and product adoption
Manage and track issues using ticketing systems (SLA-driven)




Document common issues, fixes, and workflows
Support data-related operations and partner workflows
Ensure high-quality customer experience and response standards

What We’re Looking For
2–4 years of experience in Customer Support / Technical Support (B2B software)
Strong email writing and client communication skills
Experience working with enterprise/B2B clients
Basic understanding of software platforms and data processes
Familiarity with ticketing tools
Working knowledge of Excel / data handling is a plus

Nice to Have
Experience in data operations
Exposure to channel sales, partner ecosystems, or CRM tools
Understanding of data validation and reporting workflows

Pay: ₹10,550.97 - ₹29,774.74 per month

Work Location: In person

📌 Customer Support Executive Cse Bengaluru
🏢 Bydek
📍 Bengaluru