Key Responsibilities
Handle inbound and outbound customer queries via phone, email, and chat.
Provide accurate information about Shiplystic’s services, pricing, and processes
Assist customers with booking, tracking, and resolving shipment issues.
Maintain detailed records of customer interactions in CRM systems.
Coordinate with operations and accounts teams to resolve discrepancies.
Ensure high levels of customer satisfaction through proactive support.

About Company: Micraft Solutions Pvt. Ltd. is an enterprise software and digital transformation company focused on helping manufacturing and industrial organizations improve their operations through technology. With 18+ years of experience, Micraft provides solutions across Manufacturing Execution Systems (MES), Warehouse Management, Document Management, Calibration Management, Courier Management, Transportation Management, automation, system integration, and business applications. We work with organizations to digitize processes, improve operational visibility, strengthen traceability, and enable data-driven decision-making through practical and scalable technology solutions.

📌 Customer Support Executive In Pune
🏢 Micraft Solutions
📍 Pune