Job Overview

We are looking for a highly motivated and customer-focused Customer Care Manager to lead our customer service team and ensure an excellent customer experience. The ideal candidate will have solid leadership, communication, problem-solving, and team-management skills, with proven experience handling customer concerns and improving service quality.

Key Responsibilities
Manage and supervise the customer care team and day-to-day customer service operations.
Ensure customers receive timely, qualified, and effective support.
Handle escalated customer complaints and ensure appropriate resolutions.
Monitor customer service performance and key performance indicators (KPIs).
Train, coach, and motivate team members to achieve service targets.
Monitor customer feedback and identify opportunities to improve customer satisfaction.
Prepare regular performance reports and share insights with management.
Identify recurring customer issues and coordinate with other departments to resolve them.
Develop and improve customer service processes, policies, and procedures.
Maintain accurate customer records and ensure proper use of CRM systems.
Coordinate with Sales,



Operations, Finance, and other departments to resolve customer concerns.
Support recruitment, onboarding, performance evaluations, and employee development.
Ensure the team follows company policies, service standards, and professional communication practices.

Requirements
Bachelor’s degree in Business Administration, Management, Communications, or a related field preferred.
3–5 years of experience in customer service, customer care, or a supervisory/management role.
Previous experience managing or supervising a customer service team.
Excellent verbal and written communication skills.
Strong leadership and people-management abilities.
Excellent problem-solving and conflict-resolution skills.
Customer-focused approach with solid interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Proficiency in Microsoft Office and CRM/customer service software.
Strong organizational and reporting skills.

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Manager Guwahati
🏢 TG Workforce Private
📍 Guwahati